The Client Services Associate will be tasked with maintaining current clients’ accounts, keeping accurate correspondence records, meeting regularly with management, developing customer service policies, and handling program change requests. Your dedication to the needs of our clients will encourage client loyalty and enhance our organization’s growth through positive client-to-business engagement.

To ensure success in this role, the ideal candidate should demonstrate excellent active listening and communication skills, politeness and tact, and be able to function in a high pressure environment. The noteworthy Client Services Associate should provide timely solutions to clients’ requests, emphasize accurate and detailed record-keeping, and be able to perform accurate mathematical calculations.